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1. An Executive User has inadvertently deleted their Personal Distribution Lists (PDLs) from the CallPilot system. He has requested that the CallPilot system administrator restore his PDLs. Which type of archive or backup must have been performed before the inadvertent deletion in order for the system administrator to be able to restore the executive's lost PDLs?
A. A User archive
B. A Prompt archive
C. A full system backup
D. An Application Builder archive
Answer:A

2. Your CallPilot system handles multimedia calls. The users on the system have reported problems accessing the system. The Channel Monitor shows several channels as "yellow" rather than "blue" or "green". What does the color yellow indicate?
A. idle
B. active
C. no resource
D. disabled, in test, or remote alarm
Answer: D